Privacy Policy

Last updated: 1 May 2026

1. Introduction

Mercie Animal Welfare Foundation (“Mercie Foundation”, “we”, “us”) respects your privacy. This Privacy Policy explains how we handle personal information when you visit merciefoundation.org, create an account, join our mailing list, or make a purchase. By using our services, you agree to this policy alongside our Terms & Conditions.

2. Information we collect

We may collect:

  • Contact & account details — name, email address, phone number, and shipping address when you register, contact us, or check out.
  • Order information — items purchased, amounts paid, and transaction references processed through our payment partners (e.g. Razorpay).
  • Technical data — browser type, device identifiers, IP address, and approximate location derived from IP, used for security and analytics.
  • Communications — messages you send via forms, email, or social channels.

3. How we use information

  • To fulfil orders, issue receipts, and provide customer support.
  • To operate and secure our website, prevent fraud, and comply with legal obligations.
  • To send service-related notices and, where permitted, updates about our mission and products.
  • To improve our content, accessibility, and user experience.

4. Sharing & disclosure

We do not sell your personal information. We share data only with trusted processors who help us run our operations — such as hosting, email delivery, analytics, authentication, and payment processing — under contracts that require appropriate safeguards. We may disclose information if required by law or to protect the rights, safety, and integrity of Mercie Foundation, our supporters, and animals we serve.

5. Cookies & similar technologies

We may use cookies or local storage for essential site functions (such as keeping you signed in), preferences, and aggregated analytics. You can control cookies through your browser settings; disabling certain cookies may limit some features.

6. Data retention & security

We retain personal information only as long as needed for the purposes above, including legal, accounting, or dispute-resolution requirements. We apply reasonable administrative, technical, and organisational measures to protect data — no method of transmission over the internet is completely secure.

7. Your choices

Depending on applicable law, you may request access, correction, or deletion of certain personal information, or object to particular processing. To exercise these rights, contact us using the details below. You may unsubscribe from marketing emails at any time via the link in those messages.

8. Children's privacy

Our services are not directed at children under 16. If you believe we have collected data from a child without appropriate consent, please contact us and we will take steps to delete it.

9. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do; continued use of the site after changes constitutes acceptance of the revised policy where permitted by law.

10. Contact

Questions about this Privacy Policy: merciefoundation@gmail.com or +91 93732 23895.